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IT Incident
Urgent: No Availability through Aurora or front end sites
Unassigned
Scott Allison
Unresolved
Sep 10, 2018
Sep 10, 2018
IT Incident
scam email - laptop requires to be re-built
Unassigned
Saskia Verraes
Resolved
Aug 7, 2018
Aug 9, 2018
IT Incident
Queenstown internet down
Unassigned
Ahmar Warsi
Resolved
Jul 29, 2018
Jul 29, 2018
IT Incident
Mighty Website AU & NZ is down - saying the site is Not secure
Unassigned
Lise Richmond
Resolved
Jul 26, 2018
Jul 26, 2018
IT Incident
JustGo UK Aurora
Unassigned
Sarah Bristow
Resolved
Jul 18, 2018
Jul 18, 2018
IT Incident
Aurora is not loading
Unassigned
Aileen Toh
Resolved
Jul 15, 2018
Jul 15, 2018
IT Incident
Vehicle Images not showing on websites
Unassigned
Jay Park
Resolved
Jul 3, 2018
Jul 5, 2018
IT Incident
No internet connection in Albany
Unassigned
Dene Lollback
Resolved
Jun 27, 2018
Jul 5, 2018
IT Incident
No Internet and phones in parts of WGC
Unassigned
Josie Henry
Resolved
Jun 13, 2018
Jul 26, 2018
IT Incident
B2C for JustGo not working
Unassigned
Sarah Bristow
Unresolved
May 31, 2018
Jun 4, 2018
IT Incident
Unable to make bookings on Justgo Aurora or BC
Unassigned
Lise Richmond
Unresolved
May 29, 2018
May 29, 2018
IT Incident
Unable to log in to CSR/SCI on tablet or PC
Unassigned
Judith Greer
Unresolved
May 29, 2018
May 29, 2018
IT Incident
No Internet on site in Hamilton
Unassigned
Duane Jenkin
Resolved
May 27, 2018
May 27, 2018
IT Incident
Spoofed phishing email, possible security breach
Unassigned
paul.dorogi@thlonline.com
Resolved
May 21, 2018
May 28, 2018
IT Incident
B2B website is not showing availability for “all brands”
Unassigned
Ahmar Warsi
Resolved
May 21, 2018
May 21, 2018
IT Incident
DVASS not available
Unassigned
Ahmar Warsi
Resolved
May 20, 2018
May 20, 2018
IT Incident
Internet is very slow in Beach House and Kiwi
Unassigned
Nirmal Kaur
Resolved
May 8, 2018
Jun 7, 2018
IT Incident
Can't process payments on tablets and Aurora
Unassigned
Yvonne Spain
Resolved
May 7, 2018
May 13, 2018
IT Incident
Internet is down in WGC
Unassigned
Regina Lee
Resolved
Apr 16, 2018
May 1, 2018
IT Incident
Phoenix / Availability issue
Unassigned
Scott True
Resolved
Apr 16, 2018
May 3, 2018
IT Incident
PHO-03-P and PHO-04-P ran out of disk space
Unassigned
Ahmar Warsi
Resolved
Apr 2, 2018
May 9, 2018
IT Incident
Britz.com.au not showing availability of vehicles
Unassigned
Ahmar Warsi
Resolved
Apr 2, 2018
Apr 2, 2018
IT Incident
DPS payment gateway not connecting
Unassigned
David Goldman
Unresolved
Mar 26, 2018
Apr 5, 2018
IT Incident
Unable to dial AU numbers: mobile and landline
Unassigned
Ken Murray
Resolved
Mar 19, 2018
Mar 20, 2018
IT Incident
Shared drives and Respax not accessible
Unassigned
Jonathan Cowley
Resolved
Mar 19, 2018
Mar 19, 2018
IT Incident
Faulty fan on Spark Voice Router
Unassigned
Augusto Maranan
Resolved
Mar 18, 2018
Mar 19, 2018
IT Incident
ISDN line issue at Melbourne
Unassigned
Tina Zarkos
Resolved
Mar 18, 2018
Mar 20, 2018
IT Incident
issues with the phone system
Unassigned
Joedy Best
Resolved
Feb 26, 2018
Mar 8, 2018
IT Incident
DVASS not available error
Unassigned
TRINA
Resolved
Feb 21, 2018
Feb 21, 2018
IT Incident
AURORA DOWN - Mangere
Unassigned
Julie Cassidy-Wells
Resolved
Feb 21, 2018
Feb 22, 2018
IT Incident
Kiwi Experience unable to log into Respax
Unassigned
Erika.Clark-Andrews@kiwiexperience.com
Resolved
Feb 18, 2018
Feb 21, 2018
IT Incident
All of Mangere branch not able to print
Unassigned
Milly Ropata
Resolved
Feb 18, 2018
Mar 11, 2018
IT Incident
No printers working inMangere
Unassigned
Fernando Vizcarra
Resolved
Feb 17, 2018
Mar 5, 2018
IT Incident
WGC offline - UPS Issue
Unassigned
Former user
Resolved
Feb 6, 2018
Feb 6, 2018
IT Incident
Albany site is down
Unassigned
Regina Lee
Resolved
Jan 31, 2018
Feb 6, 2018
IT Incident
Spark Internet is Down at Branch
Unassigned
Katie Holden
Resolved
Jan 23, 2018
Jan 24, 2018
IT Incident
Respax email issue
Unassigned
Vaughan Gribben
Resolved
Jan 21, 2018
Jan 23, 2018
IT Incident
Initermittent Aurora issues
Unassigned
Jonathan Cowley
Resolved
Jan 14, 2018
Mar 20, 2018
IT Incident
Booking page is missing camper van details
Unassigned
Jay Park
Unresolved
Jan 9, 2018
Jan 9, 2018
IT Incident
Bookingboss not working
Unassigned
Former user
Resolved
Jan 7, 2018
Jan 7, 2018
IT Incident
Mangere, Kiwi and Heldesk phones are down
Unassigned
Former user
Resolved
Jan 4, 2018
Jan 4, 2018
IT Incident
All Phones down on Site
Unassigned
Former user
Resolved
Jan 4, 2018
Jan 4, 2018
IT Incident
Sharepoint web sites are down
Unassigned
David Goldman
Unresolved
Jan 3, 2018
Jan 9, 2018
IT Incident
BookingBoss is having major issues
Unassigned
Former user
Resolved
Dec 3, 2017
Dec 3, 2017
IT Incident
Just Go Booking Component not returning Availability
Unassigned
Denis Ng
Resolved
Nov 12, 2017
Nov 12, 2017
IT Incident
Complete Vehicles list were not returning on the booking component availability page
Unassigned
Denis Ng
Resolved
Nov 12, 2017
Nov 23, 2017
IT Incident
Mobile data usage used not displaying on IVT
Unassigned
Denis Ng
Unresolved
Nov 12, 2017
Nov 12, 2017
IT Incident
Booking Component not returning Availability on IE
Unassigned
Denis Ng
Resolved
Nov 12, 2017
Nov 12, 2017
IT Incident
DVASS not started
Unassigned
Former user
Resolved
Nov 10, 2017
Nov 27, 2017
IT Incident
Office365 portal
Unassigned
Ahmar Warsi
Resolved
Nov 8, 2017
Nov 27, 2017
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